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Introducing the HEART model

When did you last check your inner compass?

Fine is not the same as Fulfilled.

When the figurehead is outrageous enough, deeper dysfunction disappears from view.

There’s a way of speaking about leadership that feels familiar. It’s structured, well-defined, often persuasive. It talks about vision, strategy, performance, results. It offers models and frameworks, each one promising clarity in a world that can feel uncertain and demanding. None of that is wrong and in many situations, it’s necessary. And yet, if you’ve spent any time in leadership, particularly with responsibility for real people rather than abstract outcomes, you may hav

There’s a certain idea we tend to carry about presence. It belongs, we think, to quiet places: to meditation cushions, early mornings, retreat centres, or those rare moments when life briefly loosens its grip and gives us space to breathe. Presence, in this sense, feels like something we step into when everything else has been set aside. Then we return to real life. To the emails, the conversations, the demands, the noise. And somewhere along the way, presence slips quietly o

There’s a moment that doesn’t look like much from the outside. Nothing dramatic has happened. No crisis, no collapse, no sudden awakening. Life carries on much as it always has. You get up, you move through the day, you speak to the same people, deal with the same responsibilities. If anything, things may even be going reasonably well. And yet something has shifted. Not outwardly. Inwardly. It’s not a thought in the usual sense. Not a decision, not a plan, not even a clear in